Refund & Cancellation Policy

1. Overview & Business Identity

This policy applies to all orders placed through Blizarra, operated by Blizarra Ltd:

Blizarra Ltd — a company registered in England & Wales, company number 17274848.

Registered office: Office 19361, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA.

This is a UK company selling downloadable digital products (PDF e-books) to a global audience.

2. Immediate Digital Access & Waiver of 14-Day Cooling-Off Period

Important notice regarding downloadable digital content:

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers typically possess a statutory 14-day right to cancel a contract made online.

However, because our e-books are supplied immediately in downloadable PDF format, Regulation 37 applies: your statutory cancellation right is lost once performance has begun with your prior express consent and acknowledgment.

Before checkout, you must actively check the confirmation box acknowledging: “I consent to immediate access to this digital content and acknowledge that under the UK Consumer Contracts Regulations 2013, my 14-day statutory right of cancellation is waived upon purchase.”

Consequently, because access to the full digital file is granted immediately upon payment, all sales of downloadable digital content are generally final and non-refundable once downloaded.

3. When We Do Issue Full Refunds

We stand behind the engineering quality of our publications. We will gladly grant an immediate, no-hassle full refund in the following circumstances:

Duplicate Charges: If an unintended double transaction occurs due to network latency or browser resubmission, email us and the duplicate charge will be reversed immediately.
Unresolvable Technical Defects: If the PDF file delivered is genuinely corrupted or unopenable, and our engineering team cannot provide a functioning replacement file within 24 hours of notice.
Non-Delivery: If a technical issue with our download token service prevented you from accessing the file and our team did not rectify delivery upon contact.

4. How to Request Assistance or a Refund

To request assistance or report an order issue:

Send an email to info@blizarra.co with the subject line “Order Query / Refund Request”.
Include the email address used during Stripe Checkout and your order session or receipt reference.
Describe the issue you encountered.

Our team reviews and processes eligible refund requests within 1–2 business days. Approved refunds are credited back to your original payment method via Stripe (typically appearing in 3–5 business days depending on your card issuer).